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How hoki69 Handles Your Personal Data

Your personal data — from account registration through every DANA, OVO, GoPay and QRIS transaction — is handled under a clear, documented privacy framework that we maintain and…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyYour right to request data deletion24/7 data-access contact channelIndonesia-applicable policy scope

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What This Privacy Policy Covers for You

hoki69 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with hoki69 — from the moment you open your account to each deposit you make via DANA, OVO, GoPay or QRIS, and every support ticket you submit. We collect the data needed to verify your identity, process your

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transactions, and keep your account secure. We do not sell your personal data to third parties. Data is retained only as long as necessary for operational and legal purposes, and access depends on local law. If you are in Denpasar or anywhere across Indonesia, the same
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policy protections apply uniformly to your account activity, your payment records and your communication history with our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or request deletion of your personal data, our privacy support team is reachable around the clock. We aim to acknowledge all data-related requests within 24 hours and resolve them within seven business days. Choose the channel that works for you — live chat, email or WhatsApp — and reference your registered account ID so our team can locate your records immediately.

Team online

Live Chat

Available 24 hours a day, seven days a week directly inside your account dashboard. Start a chat, state your data request clearly and our team will respond within minutes during peak hours.

Email Support

Send your privacy request to our dedicated data team via the email address listed in your account settings. Include your account ID and the specific data you want to access, correct or remove.

Reach our privacy support line on WhatsApp during operating hours 08.00–24.00 WIB. Share your account ID and a brief description of your request and we will guide you through the process.

DATA HANDLING PRACTICES

Six Ways We Protect What You Share

From the way we store your login credentials to how we handle QRIS and GoPay payment logs, every layer of our data handling is designed to limit exposure and maximise your control.

Encrypted Storage

All personal data, including your name, contact details and payment method identifiers such as your DANA or OVO account reference, is stored using industry-standard encryption so that raw data is never exposed in plain text.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you move through the site. You can adjust cookie preferences at any time through the settings panel in your account without losing your saved data.

Payment Data Handling

Transaction references for DANA, OVO, GoPay and QRIS deposits and withdrawals are logged for verification and dispute resolution only. We do not store full wallet credentials — only the masked identifiers needed to confirm a transfer.

Account Security Steps

Each login is verified against the device and location pattern linked to your account. If we detect an unusual access attempt, we suspend the session and notify you via your registered contact before access is restored.

Data Retention Period

We keep your transaction and account records for the period required under applicable rules, after which they are permanently deleted or anonymised. Retention duration depends on local law and the type of record involved.

Your Right to Request Changes

You can request a copy of all data we hold on you, ask us to correct inaccurate records or ask for permanent deletion of your account data. Submit the request through live chat, email or WhatsApp with your account ID.

Common Questions About Your Data on hoki69

Below are the questions we hear most often from account holders in Indonesia about how we collect, use and protect personal data. If your question is not covered here, our 24/7 live chat team can help you directly.

We collect your name, email address, mobile number and date of birth during registration. Once you add a payment method such as DANA or OVO, we also log a masked reference to that wallet for transaction verification purposes only.

We do not sell your personal data. We share only the minimum necessary data with payment processors like GoPay and QRIS to complete your transactions, and with security partners who help us detect unauthorised access to your account.

Open a live chat session inside your account dashboard, or send a message via WhatsApp during 08.00–24.00 WIB. Provide your registered account ID and request a data export — we aim to deliver it within seven business days.

Yes. Submit a deletion request through live chat or email with your account ID. We will process it within the timeframe required by applicable rules. Some records may be retained where retention depends on local law.

We store only masked wallet identifiers, never your full credentials or PIN. Transaction logs are encrypted and accessible only to the verification team. GoPay and QRIS records follow the same handling standard.

When you close your account, we remove your active profile and stop processing new data. Historical transaction records are retained for the period required under applicable rules, after which they are permanently deleted or anonymised.

Contact our support team immediately via 24/7 live chat or WhatsApp. State your account ID and describe what you noticed. We will investigate, secure your account and notify you of findings within 48 hours of your report.

How hoki69 Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

WhatsApp

Six Ways We Protect What You Share

Encrypted Storage

Cookie Policy

Payment Data Handling

Account Security Steps

Data Retention Period

Your Right to Request Changes

Common Questions About Your Data on hoki69

01 What personal data does hoki69 collect when I open an account?

02 Does hoki69 share my data with third parties?

03 How can I request a copy of the data hoki69 holds about me?

04 Can I ask hoki69 to delete my personal data?

05 How are my DANA and OVO payment details kept private?

06 What happens to my data if I close my account?

07 How do I report a suspected privacy breach on my account?

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