Reference

Our Terms Shape How Your Account Works

When you open an account on hoki69, these terms set out exactly how deposits, withdrawals, account access and gameplay operate.

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hoki69 Our Terms Shape How Your Account Works
REACH OUR TEAM

Contact Us About Your Account or Terms

Team online

Live Chat

Open the chat widget in your hoki69 lobby. Our team responds during operating hours. This is the fastest path for urgent account questions or term clarifications.

Email Support

Send account or terms questions to our support inbox. We reply within 24 hours. Attach screenshots of transactions or account screens if you're disputing a charge or withdrawal.

In-Lobby Help

Visit the Help section inside your account. It lists FAQs specific to your region and links to policy documents. Players in Makassar and across Indonesia access this instantly.

HOW WE PROTECT YOU

Data Security, Account Access and Your Rights

Account Security

Your login credentials are encrypted. We store passwords as hashed values — even our staff cannot see them. If you suspect unauthorized access, change your password immediately and contact support to review account history.

Data Retention

We keep your account data for the lifetime of your account plus 5 years after closure for regulatory compliance. Transaction records, deposit proof and withdrawal confirmations are retained so disputes can be audited.

Cookies and Tracking

We use cookies to remember your login, track gameplay for fraud prevention and measure lobby performance. You can manage cookie settings in your browser. Disabling them may limit site features.

Your Payment Data

Payment details (DANA, OVO, GoPay, QRIS account info) are never stored on our servers. Transactions route through secure payment gateways. We receive only confirmation that your transfer cleared — not your full payment credentials.

Data Requests

You can request a copy of your personal data, account history or withdrawal records. Submit requests via live chat or email. We provide exports within 14 days in a readable format.

Account Closure

Close your account anytime through settings. Outstanding balances must be withdrawn first. We'll confirm closure via email and retain transaction records for 5 years per our policy.

Questions About Your Rights and Our Rules

Tell our support team immediately with details of the transaction — date, amount, payment method used (DANA, OVO, GoPay or QRIS). We cross-check records with the payment provider. Resolution typically takes 3-5 business days. If funds are missing from your balance, we refund them if the payment gateway confirms the transfer failed.

Yes, edit your account limits in Settings > Payment Limits. Changes take effect immediately for new transactions. If you want to raise or lower them, contact support — we process limit changes within one business day and confirm via email.

Withdrawals are processed within 24 hours of your request. Funds then travel from our account to your DANA, OVO, GoPay or QRIS wallet — timing depends on your bank or payment provider, usually 1-3 minutes. Check your wallet or bank app for confirmation.

If we suspend your account for a terms breach, we notify you by email with the reason. You have 30 days to contact support to request a review or appeal. If no breach is found, we reinstate the account. Funds remain accessible for withdrawal during suspension.

We can update terms, but only with advance notice — usually 14 days via email or in-app notification. Major changes (payment method removal, new fees) get 30 days' notice. Continued use after notice means you accept the changes. You can close your account if you disagree.

We share account data only with payment processors (DANA, OVO, GoPay, QRIS gateways) to complete your transfers and with regulators where law requires. We never sell your data to marketing firms. Read our Privacy Policy for the full list of data partners.

Access depends on local law. If you're outside Indonesia and play on hoki69, you're responsible for knowing your local gaming laws. Our terms do not override local regulations in your jurisdiction. Contact support if you're unsure about eligibility where you are.

Related Pages

hoki69 Indonesia Register About Us hoki69 Login FAQ